Work Experience

State of Indiana (IOT) / S & R Resources, Inc. (November, 2015 - present)

          Refresh Technician

                  Install, image and configure 275 new HP laptops and desktops with Windows 7 for the BMV and DCS. Also
                    provide desk side support for users after imaging to resolve any issues with mapped network drives, office
                    2013, documents, printers etc.. Break/fix as needed.

Wyndham Worldwide/RCI / Apex Systems (July, 2016 – September, 2016)

          Lead Desktop Support Technician

                  Image, stage and install 860 new Lenovo desktops with Windows 7 Enterprise. Migrate user data with
                    scanstate/loadstate. Provide desk side support for users after imaging to resolve any issues with mapped
                    network drives, Office 2013, documents, printers. Break/fix and IMAC as needed. Responsible for all
                    asset management, new and de-commissioned.

F2OnSite / BMO - Harris Bank (September, 2015 – Present)

          Lead Desktop Support Technician

                  Refresh project for BMO - Harris bank which involved transferring documents from old pc's and imaging 100
                    new Dell laptops with Win 7. Also provide desk side support for users after imaging to resolve any issues with
                    mapped network drives, office 2013, documents, printers etc.. Break/fix as needed.

Golden Liquor Inc. (January, 2012 – February, 2016)

          System Support Technician (Concurrent with CompuTech & F2OnSite)

                  Maintain NCR Counter Point SQL server, Windows 7,  XP pc’s and Radiant POS terminals, user accounts,
                    backups, and reports. Input, maintain, and monitor inventory. Break/fix as needed.

CompuTech/NCR (September, 2014 – September, 2015)

          Customer Engineer
                 Repair, configure, image and install NCR, IBM POS hardware and software for retail customers
                   primarily Walmart and Meijers.  Troubleshoot software, hardware and  network problems and break/fix to
                   insure proper POS operation.

Peak Systems Inc./Ecco Select Inc. (May, 2011 – January, 2012)

          Field Service Technician
                 Installed new PC’s for JP Morgan/Chase. diagnosed network connections, software compatibility and
                   installed network printers, troubleshoot MS Office, Lotus Notes, and provided initial user installation support.
                 Installed new PC’s and Monitors for Lowes in Indiana and Illinois. Diagnosed network connections,
                   worked with mainframe technicians for disk images.

Michael R. Parks & Company (November, 1988 - October, 2004) 

          President and CEO
                 Established and operated an auditing and consulting firm which serviced the credit union industry.
                 Served over 50 clients a year ranging from $260 million to $500 thousand with auditing, consulting,
                    and management contract services.
                 Provided contract services including complete general ledger maintenance, closings, financial statement
                    preparation and, all other general ledger account reconciliations.
                 Provided trouble shooting for unreconciled bank statements and general ledger accounts.
                 Developed a working knowledge of many data processing systems.

Miami University Employees Federal Credit Union (January, 1991 - June, 1996)

          President and CEO (Concurrent with Michael R. Parks & Co.)
                 Provided executive leadership for $12 million dollar federal credit union.
                     Significant accomplishments:
                           Increased assets 176% to $11 million in a five-year period
                           Increased capital 257% to 7.4 percent of assets
                           Increased loans 253% to $9.3 million or 84 percent of assets
                           Converted the credit union to a new data processor
                           Introduced or converted the following new products and services:
                           VISA® Cards
                           First Mortgages
                           Second Mortgages
                           Home Equity Line of Credit
                           Automated Teller Machines (ATM's)
                           Mastercard® Debit Cards

Bradley G. Kristel & Company (July 1, 1984 - October, 1988)

          Senior Auditor
                 Same responsibilities as my own business above.
                 I was hired as Junior Auditor and within a year and a half was promoted to Senior Auditor and placed in
                   charge of the Credit Union Auditing Division.
                 Over the course of my employment I developed software that completely computerized the auditing process.